Account deletion

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How to delete your account

1. Open the Laora app and go to Profile.
2. Choose "Delete account" and confirm.

That is all. No e-mails or separate requests are needed. "Delete account" is also on the screen that asks for the confirmation code, so it is available even before your e-mail address is confirmed.

No longer have the app? Write to us from the e-mail address of your account and we will delete it for you: contact@laora.app

What happens next

• Your profile and your listings disappear from the app at once, you are signed out on every device and your phone stops receiving notifications. People you have already dealt with still see your name in their conversations and appointments with you, and your reviews stay up, until the account is erased.
• A 30-day grace period follows: if you change your mind, simply sign in again and the account comes back whole.
• If you signed in with Apple, we ask Apple to revoke Laora's access to your Apple ID.
• After the 30 days, the account and its data — profile, places, services, photos, bookings, messages, reviews, support conversations, favourites and alerts — are permanently erased, including from the history of the people you dealt with.

What may remain

Reviews do not stay behind: when the account is erased after the 30 days, the reviews you wrote and the reviews others wrote about you are deleted with it, photos included. What does remain: the nightly copies of our database, for up to 14 days after the erasure, until the last copy that holds your data is replaced; our record of the moderation decisions we took about your account, with its name and e-mail address, which we keep so that we can answer for them; reports that other people sent us about you, which belong to their conversations with support; and the alerts about your account in our internal Telegram chat.

Questions

For anything related to data deletion: contact@laora.app