Terms and Conditions

Sist oppdatert: 30. september 2026

Denne siden finnes foreløpig bare på engelsk.

1. Who we are, and accepting these terms

Laora is the platform made of the Laora mobile application and the laora.app website (the "App", the "Platform"), through which clients find and book local services offered by independent providers. The Platform is run by Nicu Atamaniuc, a private individual, Chișinău, Republic of Moldova, reachable at contact@laora.app ("we", "us").

By creating an account or using the App you accept these terms. If you do not agree with them, do not use the App.

2. The role of Laora: an intermediary, not a provider

Laora is a technical intermediary: we supply the map, the profiles, the bookings, the price negotiation and the messaging. The services themselves are offered by independent providers, who are not our employees or representatives.

The contract for the service is concluded directly between the client and the provider. Laora is not a party to that contract, does not guarantee the quality, safety or legality of the services, and is not liable for their performance.

How listings are ordered: when your phone shares its location, the list shows the providers around you, nearest first; without it, it shows those in the region on your profile. A search looks everywhere. We can promote a listing: it then comes before the others where distance does not decide the order, is preferred on a crowded map, and can carry a "Promoted" label. Promotion is currently granted by us and costs nothing. Neither the order of the results nor a promotion is a recommendation.

3. Eligibility and your account

The App is intended for persons who are at least 18 years old. By creating an account you confirm you have reached that age.

The account is personal. The information you provide must be real and current; the displayed name, the company name and the contact details must not mislead. You are responsible for everything done through your account and for keeping your sign-in details safe. An account has a single role, chosen at registration: client or provider.

4. Bookings: how an agreement is reached

A booking starts with the request of the client, who picks the services and proposes an hour. From there the parties answer in turns: whoever has the offer on the table waits for the other side, which can accept it, propose another hour or another price, or decline.

For services published at a fixed price, accepting the request sets the appointment at that price. For services published with a price range, the provider first sends the proposed price, and the appointment is set only when the client accepts it, or when the parties agree on another figure inside the published range.

The accepted hour and price become the agreement between the parties. Both sides are expected to honour it.

5. Prices and payments

Prices are set exclusively by providers and shown in the currency they choose. A price published as a range is a commitment: the provider cannot demand, through the Platform, a figure outside the range published at the moment of the request.

Laora does not process payments and does not handle money: the service is paid directly between client and provider, by the means they agree on. Using the Platform is currently free for both roles; if paid features are ever introduced, they will be clearly announced and will not affect agreements already made.

Payment disputes are settled between the client and the provider.

6. Cancellations and no-shows

Either party can cancel a booking from the App. A provider who cancels has to state the reason; a client may add one. The reason is shown to the other side. Give notice as early as you can: the other party reserved their time.

Repeated no-shows, systematic last-minute cancellations or failure to honour agreements can lead to the account being limited or closed.

7. Obligations of providers

Providers are solely responsible for the legality, quality and safety of the services they offer, including any authorisations, qualifications or tax obligations the law requires for their activity.

Published information — names, descriptions, prices, durations, addresses, photographs — must be accurate, current and about their own activity. Photographs must show their own work or premises, or be used with a legal right.

Confirmed appointments are honoured at the agreed hour and price.

8. Obligations of clients

Clients provide real information when booking, show up at the agreed hour and pay the agreed price directly to the provider. Communication through the Platform stays civil; harassment or abuse can lead to the account being blocked or closed.

9. Reviews

Reviews can be left only for real experiences: after an appointment made through the App has been completed, or by scanning the QR code the provider shows at their place — which anyone who scans it can use, once per listing. An appointment that neither side marks as done is closed automatically six hours after its scheduled end, and can then be reviewed. Providers can, in turn, review their clients after an appointment.

An appointment that was agreed and then cancelled can be written about by either side in words only, without stars or photos; such a review does not count towards any rating.

Reviews must reflect your own experience and the service in question. Fake or paid reviews, offensive language, personal data of third parties and content unrelated to the service are forbidden. Attached photographs must show the result of the reviewed service.

Laora can hide or remove reviews that break these rules. Deleting a listing does not delete the reviews written about it. When an account is erased for good, at the end of the 30-day grace period that follows its deletion, the reviews it wrote and the reviews written about it are deleted with it.

10. Your content and the licence you grant

You remain the owner of the content you publish: photographs, descriptions, reviews, messages. You grant us, however, a non-exclusive, worldwide, free licence to host, store, reproduce, resize, display and distribute it within the Platform, including applying a Laora watermark to published photographs, and to use excerpts in materials presenting the Platform. The licence lasts while the content is published, plus the technical deletion period.

You warrant that you hold all rights over the content you publish and the consent of identifiable persons in the photographs.

11. Forbidden conduct

• illegal activities or their promotion, or services forbidden by law;
• fake accounts, false identity data, or using the account of another person;
• fake reviews, manipulating ratings or visibility;
• harassment, threats, discrimination, obscene language;
• unsolicited bulk messages, advertising unrelated to a service of your own;
• automated data collection (scraping), decompiling or attacking the Platform;
• circumventing safety measures or limits placed on the account.

12. Moderation, reporting and blocking

Published texts and photographs are checked automatically, with the help of artificial intelligence, before they appear; when that check is unavailable, the content is published without it and can still be reviewed afterwards. We can hide or remove content, limit features, or suspend or close accounts that break these terms or the law.

An account whose texts or photos are refused by the automatic check five times is blocked automatically, and is told so by e-mail. When an automated decision seems wrong to you, write to us and a human will review it.

Anyone can report a listing, a review or a person directly from the App, without needing to have booked anything. A report reaches us and is read by a person; nothing happens automatically because of it. When you report someone you have had an appointment with, you say which appointment it is about.

You can block another user. From then on neither of you can write to the other or send the other a booking request, and neither of you sees the other's listings, map pins or reviews any more. The other person is not told; we are informed of every block.

13. Notifications

The App sends operational push notifications: requests and offers, confirmations and cancellations, messages, reviews received, reminders before an appointment and about requests still waiting for an answer, a morning summary of the day for providers, a request to review a finished visit, the alerts you set yourself (a service appearing in an area, a taken hour coming free) and occasional announcements about the Platform. E-mails are sent for confirmation and password-reset codes, for the copy of your data you ask for, and when your account is blocked, unblocked, closed or reopened by us. Marketing communications will be sent only with your separate consent, which you can withdraw at any time.

14. Intellectual property of the Platform

The Laora name, the logo, the App, the website and their elements (code, design, our own texts) belong to us or are licensed to us and cannot be copied or reused without our written consent, apart from the normal use of the App.

15. No warranties

The Platform is provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation, the availability of any particular provider, or the accuracy of information published by users. Nothing on the Platform is a recommendation of a provider.

16. Limitation of liability and indemnity

To the maximum extent permitted by law, Laora is not liable for damage arising from the relationship between client and provider (including the quality of the service, injuries or material damage occurring during its performance), from content published by users, or from temporary unavailability of the Platform. We are not liable for indirect losses or loss of profit. Nothing in these terms excludes liability that cannot legally be excluded.

If the use of your account in breach of these terms causes us damage or third-party claims, you will indemnify us for them.

17. Suspension and termination

You can delete your account at any time from the App or, without the App, by writing to us from the account's e-mail address; details on the "Account deletion" page. We can suspend or close accounts for breaching these terms, for legal requirements, or to protect other users. Sections that by their nature survive (the licence for remaining content, the limitation of liability, the governing law) remain in force.

18. Changes to these terms

We can update these terms; the current version, with the date of the last update, is published on this page. Important changes will be announced in the App or by e-mail. Continuing to use the Platform after publication means accepting the updated terms.

19. Governing law and disputes

These terms are governed by the law of the Republic of Moldova. We will first try to settle any disagreement amicably, at the contact address below; failing that, it belongs to the courts of the Republic of Moldova, without affecting rights that the law of your country of residence grants you mandatorily.

20. Miscellaneous

These terms are drafted in Romanian and translated for information; in case of divergence, the Romanian version prevails. If a provision is found invalid, the others remain in force. Not exercising a right does not mean waiving it. You cannot assign the account or the rights under these terms without our consent.

21. Contact

Questions about these terms: contact@laora.app